UNDERSTANDING WARRANTY AND MAINTENANCE
The following statements were pulled directly from the Warranty Section published in all H-D Owners Manuals.
ALL FACTORY SERVICES MUST BE COMPLETED UP TO THE MILEAGE THAT THE BIKE IS AT WHEN WARRANTY WORK IS REQUESTED. THE OPINION OF THE DEALER HAS NO BEARING ON HDMC’S HANDLING OF WARRANTY APPROVALS. ALL SUBSEQUENT QUESTIONING OF THIS POLICY MUST BE COMMUNICATED DIRECTLY TO:
Harley-Davidson Motor Company Attention: Harley-Davidson Customer Support Center P.O. Box 653 Milwaukee, Wisconsin 53201 1-800-258-2464 (U.S. only) 1-414-343-4056
It is your responsibility as the owner to follow the maintenance schedule at the mileage intervals as specified in the owner's manual. All of the specified maintenance services must be performed on schedule to keep your limited warranty valid.1.Make an appointment with a Harley-Davidson dealer for inspection and service prior to the first 1,600 km (1000 mi), and as soon as possible after any issue arises.2.Bring this owner's manual with you when you visit your authorized Harley-Davidson dealer to have your motorcycle inspected and serviced.3.Have the dealer technician sign the maintenance record in the owner's manual at the proper mileage interval. These records should be retained by the owner as proof of proper maintenance.4.Keep receipts covering any parts, service or maintenance performed.These records should be transferred to each subsequent owner.Use only Harley-Davidson approved parts and accessories that have been designed, tested and approved for your model and model year motorcycle.Use of aftermarket performance parts may void all or parts of your limited warranty. See an authorized Harley-Davidson dealer for details.
IT IS THE VEHICLE OWNERS RESPONSIBILITY TO SUPPLY REQUIRED DOCUMENTS PRIOR TO ANY WORK BEING PERFORMED. ANY SERVICE THAT HAS BEEN PERFORMED OUTSIDE OF SUFFOLK COUNTY HARLEY-DAVIDSON WILL NOT BE AVAILABLE THROUGH OUR RECORDS.